Shipping

Wustler Ships Worldwide. Free Worldwide Shipping On Orders Over USD$60.

 

INTERNATIONAL SHIPPING

  • Worldwide Flat Rate USD$15 (SGD20/MYR65) for all orders
  • Delivery is via FedEx/TNT Express/Aramex
  • 3-7 Business Days delivery (on top of personalisation process time frame of 3-5 Business Days)
  • Signature required upon delivery
  • Full tracking from dispatch to arrival via email

SHIPPING TO SINGAPORE

  • Standard Shipping to Singapore at USD$4.50 (SGD6.50/MYR20) for all orders
  • Delivery is via FedEx/TNT Express/Aramex
  • 3-7 Business Days delivery (on top of personalisation process time frame of 3-5 Business Days)
  • Signature required upon delivery
  • Full tracking from dispatch to arrival via email

FREE SHIPPING WITHIN MALAYSIA 

  • Free Shipping Nationwide for all orders
  • Delivery is via DHL eCommerce/POS Laju/Pgeon Delivery/Aramex
  • 3-5 Business Days delivery (on top of personalisation process time frame of 3-5 Business Days)
  • Signature required upon delivery
  • Full tracking from dispatch to arrival via email

FREE WORLDWIDE SHIPPING ON ORDERS OVER USD$60

We offer Free Worldwide Shipping on all orders over USD$60. We are not responsible to cover return freight costs for change-of-mind purchases. Please refer to our Return Policy for further information. 

 

CUSTOMS & IMPORT DUTIES

You may be charged for duties and taxes which may be imposed by the customs and duty offices in the receiving country.  Any duties and taxes charged on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance.

We do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. Wustler has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. Unfortunately, we cannot be responsible for any delays caused by customs clearance processes, local duties and taxes, and items that are lost in transit. 

 

SHIPPING FAQs

1) How long does it take for my order to ship?

*Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual. 

Orders will be shipped to the shipping address provided at checkout. Please note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO). All delivery time frame stated upon checkout is without the lead time required for our personalisation process, which adds on an additional 3-5 Business Days for personalised orders. 

You will receive a notification email with details on how to track your parcel’s progress. Please provide an accurate email address and mobile number to ensure a smooth and hassle-free delivery.

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in. Note that delivery times commence from the date of dispatch.

2) Can I edit my shipping address?

If you wish to edit your shipping address, kindly email us here as soon as your order has been placed, and we will try out best to make the necessary amendments.

3) What happens if my parcel fails to be delivered or picked up on time?

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to us due to attempted deliveries, incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate.

4) How do I return or exchange my order?

Please visit our Return Policy page for more information.