Shipping

Wustler® Ships Worldwide. 

INTERNATIONAL SHIPPING

  • General Worldwide Flat Rate USD$20 (SGD27.50/MYR85) for international shipping to selected countries
  • Flat Rate USD$27 (GBP23.50/SG36/MYR120) for international shipping to United Kingdom, United States & United Arab Emirates
  • For other countries, International Shipping Rates will be calculated according to real-time rates by different courier companies. Kindly email us here to check for specific rates & to arrange for shipping.
  • Delivery is via DHL Express/FedEx/TNT Express/Aramex
  • 3-6 Business Days delivery (on top of personalisation process time frame of 2-3 Business Days)
  • Full tracking from dispatch to arrival via email
  • One Complimentary Wustler Gift Pouch per online order, not per item purchase, except for Wustler Mulberry Silk products & Wustler merchandise - unless one gift pouch is not enough to fit all purchased items. For any additional gift pouch required for gifting purposes, kindly email info@wustler.co for more information.

SHIPPING WITHIN MALAYSIA 

  • Free Standard Express Shipping Nationwide for all orders above MYR150
  • Standard Express Shipping Nationwide at MYR5 for all orders below MYR150
  • Delivery is via DHL eCommerce
  • 3-4 Business Days delivery (on top of personalisation process time frame of 2-3 Business Days)
  • Full tracking from dispatch to arrival via email
  • One Complimentary Wustler Gift Pouch per online order, not per item purchase, except for Wustler Mulberry Silk products & Wustler merchandise - unless one gift pouch is not enough to fit all purchased items. For any additional gift pouch required for gifting purposes, kindly email info@wustler.co for more information.

SHIPPING TO SINGAPORE

  • Free Standard Shipping to Singapore for all orders over USD$100 (excludes special collaboration)
  • Standard Shipping to Singapore at SGD8 (USD$5.80/MYR25) for all orders below USD$100
  • Delivery is via FedEx/TNT Express/Aramex
  • 3-5 Business Days delivery (on top of personalisation process time frame of 2-3 Business Days)
  • Full tracking from dispatch to arrival via email
  • One Complimentary Wustler Gift Pouch per online order, not per item purchase, except for Wustler Mulberry Silk products & Wustler merchandise - unless one gift pouch is not enough to fit all purchased items. For any additional gift pouch required for gifting purposes, kindly email info@wustler.co for more information.

SHIPPING TO INDONESIA

  • Shipping Options: Premium Express Shipping or Standard Shipping to Indonesia
  • Premium Express Shipping to Indonesia (via TNT Express) is at IDR 240,000(MYR70) for each order.
  • Premium Express Shipping: 3-4 Business Days delivery (on top of personalisation process time frame of 2-3 Business Days).
  • Standard Shipping to Indonesia (via Janio Asia) is at IDR 120,000(MYR35) for each order.
  • Standard Shipping: 7-8 Business Days delivery (on top of personalisation process time frame of 2-3 Business Days)
  • Full tracking from dispatch to arrival via email
  • For deliveries to Indonesia, please kindly provide your National Identity Card Number at the checkout note section or email it to us at info@wustler.co, as it is strictly required by the Indonesian customs for successful deliveries.
  • One Complimentary Wustler Gift Pouch per online order, not per item purchase, except for Wustler Mulberry Silk products & Wustler merchandise - unless one gift pouch is not enough to fit all purchased items. For any additional gift pouch required for gifting purposes, kindly email info@wustler.co for more information.

 

Note: We are not responsible to cover return freight costs for change-of-mind purchases. Please refer to our Return Policy for further information. 

 

CUSTOMS & IMPORT DUTIES

You may be charged for duties and taxes which may be imposed by the customs and duty offices in the receiving country. Any duties and taxes charged on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices, proof of payment or identity card number to facilitate customs clearance.

We do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. Wustler has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. Unfortunately, we cannot be responsible for any delays caused by customs clearance processes, local duties and taxes, and items that are lost in transit. 

 

SHIPPING FAQs

1) How long does it take for my order to ship?

Orders will be shipped to the shipping address provided at checkout. Please note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO). All delivery time frame stated upon checkout is without the lead time required for our personalisation process, which adds on an additional 2-3 Business Days for personalised orders. 

You will receive a notification email with details on how to track your parcel’s progress. Please provide an accurate email address and mobile number to ensure a smooth and hassle-free delivery.

Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in. Note that delivery times commence from the date of dispatch.

2) Can I edit my shipping address?

If you wish to edit your shipping address, kindly email us here as soon as your order has been placed, and we will try out best to make the necessary amendments.

3) What happens if my parcel fails to be delivered or picked up on time?

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to us due to attempted deliveries, incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees will be incurred for all parcels re-sent from our warehouse.

Please ensure that your delivery address and mobile number is accurate.

4) How do I return or exchange my order?

Please visit our Return Policy page for more information.

5) Can I request for more than one Wustler Gift Pouch?

One Complimentary Wustler Gift Pouch per online order, not per item purchase, except for Wustler Mulberry Silk products & Wustler merchandise - unless one gift pouch is not enough to fit all purchased items. For any additional gift pouch required for gifting purposes, kindly email info@wustler.co for more information.

Should you wish to receive separate boxes for separate items, please kindly make separate orders and pay for the separate delivery fees accordingly.

Should you wish to purchase additional Wustler Gift Box (Blush version), please note that each box costs RM15. Kindly email info@wustler.co to arrange.